Return & Refund/Exchange/Warranty/Shipping

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Returns / Refund:

  • Forever21's return and refund policy allow you an option for the return or exchange of any particular item within a specific return and exchange period (check the product details page for the same).
  • We only ask you to maintain the product at its best quality without using it, with tags, and packaging, and we will pick up the item from your doorstep at an applicable charge, or you can also return the item in-store.
  • Forever 21 will initiate a refund for the purchase to the original payment method. Also, all the purchases made through credit cards and cash on delivery will only be refunded to the credit card account.
  • Due to their intimate nature, we do not accept returns on products like swimwear, innerwear, intimate wear, socks, personal care, and hygiene products.


  • If you choose to exchange the product purchased from Forever 21 within a specified exchange period of 14 days for the same size or different sizes of the same item, we will replace your item at no cost.
  • For a smooth exchange procedure, make sure all the items are in original condition, with all the tags and packaging intact.
  • All the products eligible for exchange can only be exchanged once.
  • The applicable refund amount for exchange will only be initiated post successful pick up of the original product.
  • The item can not be exchanged for multiple products and you can select a single item for exchange. While you can exchange multiple items at the same time, you initiate separate exchange requests for each of them.
  • Non-returnable items like swimwear, innerwear, intimate wear, socks, personal care, and hygiene products are not eligible for exchanges.

Shipping and Timelines

  • Normal delivery time is 2-3 business days, subject to product availability. Please check the product availability before placing an order for shipping clarification.
  • If your order is less than AED100, you will be charged AED20 for delivery. Items purchased for more than AED100 are delivered free of charge.
  • All-cash purchases are free of charge.
  • Delivery charges are non-refundable.

Forever21 shall reserve the right to restrict the exchange or refund of products if a customer in any way breaches or misuses this policy. For further information, you can visit your nearest Forever 21 store or contact us.

Thank you for shopping online with us.

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