In the case of quality defect, we will repair or replace the item
Refund as per original payment method provided the item is accompanied by original invoice , product tags and no product damages
Forever 21 will initiate a refund for the purchase to the original payment method. Also, all the purchases made through credit cards and cash on delivery will only be refunded to the credit card account.
For Buy one get one offer, you can exchange any item with another full-priced item of the same price.These items are not eligible for refund.
The customer will be charged a 20 AED delivery fee if the after refund bill is below 100 AED
The customer will be charged a 20 AED delivery fee on a full refund
Merchandise can only be exchanged or credited in the country of purchase.
Return / Exchange is possible only if the packing and label has not been tampered
Exchange of a product is allowed only once
Normal Delivery 2 – 3 days subject to availability of the product
A subsequent charge of AED20 for delivery for any orders below the amount of AED100 . Item’s purchased at value above AED100 Delivery is free of charge
If your order is less than AED100, you will be charged AED20 for delivery. Items purchased for more than AED100 are delivered free of charge.