You can request a refund online by visiting https://forever21.ae/a/returns. Provide your order number and respond to any prompts to process your return.
Please note that we offer product exchanges for eligible items within a specified time period so the item must be returned in the same condition it was received with all tags attached and packaging intact.
Also, we do not accept returns on swimwear, innerwear, intimate clothing, socks, personal care products and hair accessories.
More detailed information on our return process can be found at here.