Forever 21 charges a flat rate shipping fee of AED 30 for all orders that are less than AED 100. Free shipping is offered on all orders above AED 100
You can request a refund online by visiting https://forever21.ae/a/returns. Provide your order number and respond to any prompts to process your return.
Please note that we offer product exchanges for eligible items within a specified time period so the item must be returned in the same condition it was received with all tags attached and packaging intact.
Also, we do not accept returns on swimwear, innerwear, intimate clothing, socks, personal care products and hair accessories.
More detailed information on our return process can be found at here.
Return and exchange is applicable on products purchased in the sale. For more information, please visit our website at here.
You can easily make a purchase on the website by adding the desired product to the cart. You can make payment using your credit card/debit card/cash on delivery, etc.
You can also make a purchase at our official retail stores. Here is the list of our retail stores around UAE - Contact
Upon placing an order, you will receive details via email concerning your purchase. Forever 21 sends regular updates on the status of your order via email in order to facilitate easier tracking.
You can cancel the order only before it is ready to ship. Once an order goes out for delivery, it cannot be canceled or changed. However, you may return the item(s) for a credit or exchange it for a different size. For more details, please see here
We provide detailed size charts on our product pages. You can easily gauge your size and compare it to a chart to find the best fit for you.