In the case of quality defect, we will repair or replace the item
Refund as per original payment method provided the item is accompanied by original invoice , product tags and no product damages
Forever 21 will initiate a refund for the purchase to the original payment method. Also, all the purchases made through credit cards and cash on delivery will be refunded in the Online credit option only.
For Buy one get one offer, you can exchange any item with another full-priced item of the same price. These items are not eligible for refund.
The customer will be charged a 20 AED delivery fee on refund
We don't provide an option for in-store returns
Merchandise can only be exchanged or credited in the country of purchase.
Return / Exchange is possible only if the packing and label has not been tampered
Exchange of a product is allowed only once
Normal Delivery 2 – 3 days subject to availability of the product
If your order is less than AED100, you will be charged AED20 for delivery. Items purchased for more than AED100 are delivered free of charge.